NovaTrak uses GPS technology integrated with call management tools to place our field technicians at calls with the right information quickly.
Each of our field technicians are equipped with PDAs that enable real time access to call information, parts status, as well as constant communication to the FSC. This enables our Field Service Coordinators to arrange for the fastest on-site service possible.
- Our average response time is less than four hours for routine service needs.
- For emergency service situations ask for our Priority One Service. When you ask for Priority One Service, our goal is to arrive in your office in just one hour.